Service PortalCertified Field Technicians

Welcome

About the Service Portal

The Dozer Service Portal is the home base for everything a certified technician needs to install, maintain, and troubleshoot Dozer hardware in the field: step-by-step install guides, an interactive camera placement tool, troubleshooting references, firmware downloads, and a direct line to support.

System Overview

Dozer.ai is an intelligent situational-awareness platform designed to eliminate heavy equipment blind spots through edge computing and multi-camera depth sensing. Plan a layout for your machine in the interactive Camera Placement Tool, then proceed to the Installation Guide.

Stereoscopic Vision

Each camera unit houses two lenses that capture dual perspectives to deliver accurate 3D depth perception across a 120° field of view (FOV).

Edge Processing

An onboard base station processes visual feeds directly on the machine. It operates independently of external cloud services or company network infrastructure while supporting Wi-Fi and cellular links to stream live data.

Actionable Insights

Converts raw video into real-time safety alerts for the operator’s in-cab tablet, as well as production metrics for management dashboards.

Active Warning, Passive Control

The system does not intervene with vehicle controls. It provides audible hazard alerts to reinforce operator awareness without replacing standard visual checks and operator responsibility.

Installation Flexibility

Installers should aim for blind spot perimeter coverage using the fewest cameras possible. Given variations across equipment frames, provided guidelines outline recommended best practices to help technicians identify the best mounting locations for each asset.

Config tool

You can use our camera configurator to help visualize the placement on the specific platform.

Components

Depending on the configuration the system may use 2-4 cameras, mounts, magnets, zip ties and power cable length are also variable depending the type of equipment.

Base Station line drawing

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Base Station

Dozer Cam stereoscopic unit drawing

dozer_cam_wireframe.png

Dozer Cam

In-cab tablet line drawing

tablet_wireframe.png

Tablet

RAM tablet mount assembly drawing

tablet_mount_ram.png

Tablet Mount

Camera clamp/ball mount drawing

camera_mount.png

Camera Mount

High-endurance SD card drawing

sd_card.png

SD Card

Field connector assortment kit drawing

connector_kit.png

Connector Kit

Main power cable assembly drawing

power_cable.png

Power Cable

Power cable extension drawing

power_cable_extension.png

Power Cable Extension

FAKRA GMSL camera cable drawing

fakra_gmsl_cable.png

Camera Cable (1 per Camera) FAKRA GMSL type

Power cable pigtail harness drawing

power_cable_pigtail.png

Power Cable Pig Tail

Round mounting magnets drawing

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Magnets

Magnet mount hex bolts drawing

magnet_mount_bolts.png

Magnet Mount Bolts

Fiducial reference target tag drawing

fiducial_tag.png

Tags

Additional Material

Techs should have some additional material to aid in the installation:

Pre-install pack list

0 / 6 packed


Installation & Setup Guidelines

Plan camera positions in the Camera Placement Tool before drilling, follow the 3D Install Manual step by step, and keep the wiring schematics PDF to hand for the harness. Once everything is mounted, proceed to System Bring Up.

Installation Notes

Because of the diverse configurations of equipment, mounting, layouts and placements cannot be specifically called out. Warnings, recommended order of installation and best practices will be highlighted here.

Warnings and important notes will be called out with a Bold Warning: and italics to explain the warning.

The installation of the Dozer Cam 1.0 system involves wiring for power, routing the wires safely and securely, mounting the cameras, mounting the base station and activation. These steps are outlined at a high level.

Note: Only skilled field mechanics and technicians with the proper background and specific training should handle installation.

Order of installation

Follow this order of installation as a guide to putting a Dozer Cam 1.0 system on a new piece of heavy equipment.

  1. 1Plan the location of devices
  2. 2Install and run wiring for power
  3. 3Install Base Station
  4. 4Install Cameras
  5. 5Run/route wiring of cameras to base station
  6. 6Aim Cameras
  7. 7Mount and install tablet
  8. 8Initialize and bring up system
  9. 9Do safety and validation checks, adjust cameras if necessary

Location planning

Choose locations for cameras, mounting surfaces should allow mostly unobstructed views directly in front of the camera. Some body of the vehicle can be in view. Articulating parts such as the boom/stick of an excavator, the blade of a bulldozer, or the bucket of a loader. Plot locations so that visibility is given. If it can be set back to avoid tree branches and other obstructions from hitting but not so far back that it cannot see the work areas around the vehicle.

Also, large front or rear ends can have some of the body in view as shown below.

In-cab display view showing detected workers and body tag

operator_alert_view.png

It is okay to set the camera back away from the edge of a vehicle body, the camera should detect people and objects as they approach or the vehicle approaches them before they reach the blind spot of a vehicle.

The system is designed to be removed from one piece of equipment to another. So there is very little need to be invasive through drilling, unless necessary.

Once initial planning of component locations has been determined, move to the wiring/cable layout.

Camera placement strategy can be virtually tested using our camera placement tool. You can virtually mount the cameras on a virtual machine to see the FOV of the camera when placed on the machine, this 3D virtual model will allow the installer to see how the camera placement and angle can be optimized based on its location and angle.

Camera Placement Tool

Basic recommendations for number of cameras per equipment type are as follows.

Equipment TypeNumber of Cameras Advised
Forklift2Plan in tool
Bus2Plan in tool
Dump Truck2Plan in tool
Carry Deck Crane3Plan in tool
Skid Steer2Plan in tool
Excavator3Plan in tool
Dozer2Plan in tool
Front end loader3Plan in tool
Water truck2Plan in tool
Crane3Plan in tool
RT Crane4Plan in tool
Fuel Truck2Plan in tool
Water Tanker2Plan in tool
Grader3Plan in tool
Wheel loader3Plan in tool
Articulated dump3Plan in tool
Compactor2Plan in tool
Telehandler3Plan in tool

Wiring/cable layout

Attach wiring for power from the battery B+ side. Connection varies depending on whether the disconnect switch is on the B+ (positive) or ground (negative) side. (see notes about disconnect switches)

Configuration A: positive-side (B+) disconnect switch — tap after the switch. Configuration B: ground-side (negative) disconnect switch — tap B+ directly at the lug and ground to the chassis after the switch. Red and black 12–14 AWG, 15 A inline fuse.

Note: If disconnecting the system via the disconnect switch, wait for 2 minutes after shutdown to make sure the system has undergone the DEF purge cycle.

  1. Run power cable to the Base Station location.
  2. Attach the wiring for the ignition on signal. The least invasive way is to use a fuse tap on the fuse box. This wire will be run to the base station as well.
  3. Run wires from camera locations to the Base Station.

Diagram of power tap locations

Power_Tap_Diagram.png

Best practices for running wiring

  • Run wires at the same location as factory wiring harnesses whenever possible. Maintain several inches from engine heat. Be mindful of turbochargers and exhaust generating higher than average heat. Use heat shielding wrap if necessary. Look at the OEM wiring in the same location. Does it have shielding? If so, it would be recommended to use heat shielding (reflective thermal shield, silicone fiberglass etc.).
  • If crossing articulating areas on loaders, graders, dump trucks and others, run wires along similar paths as OEM hydraulic hoses or other wires. Most OEM routing pathways are ideal for Dozer system wiring.
  • Excess cable should be bundled or looped carefully and then tucked away. There is space on the base station enclosure to tuck bundled wires so most bundling can be done near the base station.
  • Zip ties should not be tied so tight that they may break wires, on articulating parts allow for strain relief by providing some slack.
  • Magnetic mounts are used to secure the cables to the body, chassis or panels of the vehicle as needed. Make sure they are out of the way so as not to get pulled or ripped off the vehicle in the event of contact with a tree or other external interference.

Mount Base Station

The Dozer Cam 1.0 base station is an edge computational device, all processing is done within the device, it needs no cloud or external servers to function but it does require a wifi/cellular connection to connect with the system dashboard.

Location of the Base Station should be planned to minimize long cable/wiring routing. Base stations should be mounted on the cab side of an articulated vehicle. Ideal placement is on top of the ROPS section of the cab or somewhere adjacent.

All cables and wiring terminate at the Base Station, if there is any excess cabling, it can be coiled up and placed inside the enclosure.

Plug all cables into Base Station, cap unused connectors to keep the unused connectors free of dust and moisture, the unit itself is rated to resist dust and moisture.

Mount Cameras

Cameras are either mounted with clamps or magnets via the supplied kit parts. Again, due to the diversity of designs on different systems, camera quantity and location may vary. To support the operator with maximum safety, the cameras should be placed to enhance what they can’t see. Safety still falls on the operator to manage the equipment. The system does not take the operator out of the equation, it simply enhances their surroundings and supports a safer operation and jobsite.

Camera placement should allow for access to the FAKRA GMSL cable (camera cable) to access the camera connector and route back to the base station.

Mount Tags

Tags are fiducial markers, they act as fixed reference points that assist the AI camera system know exactly where specific parts of the equipment (blade, stick, body, etc.) are at all times, even as the machine moves or vibrates the camera into a different position. This helps the system tell the difference between its own equipment and nearby people or obstacles, and to judge real-world distance accurately enough to trigger proximity and collision alerts. For installers, the main things that matter are placing each marker to go and keeping it flat, clean, and unobstructed, since the system relies on that marker being read reliably from different angles and lighting conditions.

In-situ photo of fiducial tag installed on equipment blade

fiducial_tag_on_machine.jpg

In-cab display view showing detected workers and body tag

operator_alert_view.png

3D Install Manual

The nine steps of the installation order as a 3D assembly booklet, for any machine we install on, with the standard camera placement from the Camera Placement Tool. Drag the model to turn it; tap a part to find it.

3 cameras · the standard placement

System Bring Up

  1. 1Associate the Base Station itself with an asset/vehiclePLACEHOLDER: (send to backend, somehow)
  2. 2Associate the cameras being installed with positions (front, rear, left, etc.) on an asset/vehiclePLACEHOLDER: (send to backend, somehow) — an app would be great for this piece
  3. 3Associate a tablet with the asset/vehiclePLACEHOLDER: (send to backend, somehow)
  4. 4Plug everything in (cameras/power, tablet)
  5. 5Run a test to ensure all camera views show up correctly on the tablet app. May require running for a few minutes on first install.

Interactive Camera Placement Tool

Plan camera and sensor positions on the actual machine before you climb up with a drill.

Camera placement strategy can be virtually tested using our camera placement tool. You can virtually mount the cameras on a virtual machine to see the FOV of the camera when placed on the machine, this 3D virtual model will allow the installer to see how the camera placement and angle can be optimized based on its location and angle.

Loading 3D view…

Drag to orbit · scroll to zoom · drag a camera to move it on the body · drag a person or vehicle to see if a camera catches them · drag the machine to articulate it.


Troubleshooting & FAQ

Work through the likely causes below. If a fix doesn't hold, contact technical support, file an RMA request, or check for firmware updates.

Troubleshooting

Diagnostic decision flow tree graphic (optional)

Connector inspection illustration

No camera feed at all

Likely cause: a loose or disconnected harness connector.

Fix: reseat the connector at both the controller and the camera pigtail, confirming it clicks fully home.

No camera feed, but the controller is powered

Likely cause: a blown fuse or tripped breaker on the camera circuit.

Fix: check the dedicated fuse/breaker and replace or reset it per spec.

One camera intermittent, others fine

Likely cause: a chafed or pinched cable.

Fix: inspect the full cable run for pinch points near moving parts (boom, blade, articulation joint, ripper) and replace damaged sections rather than taping over them.

All cameras intermittent together

Likely cause: low system voltage.

Fix: check battery/alternator output is within spec before assuming a hardware fault on any individual camera.

Feed present but frozen or lagging

Likely cause: a loose data connector, or a firmware issue.

Fix: reseat the data connector; if the problem persists, check the installed firmware version against the latest release on the Downloads page. Go to Downloads →

A blind spot appears that the plan didn't predict

Likely cause: the camera was mounted off the planned point, or its aim has drifted.

Fix: check the physical mount position and angle against the planned point, and confirm the bracket is fully torqued — aim can drift over time if hardware backs out.

The blind spot is specifically at the tail-swing or articulation zone

This is a known tight zone on excavators (tail swing) and wheel loaders/articulated trucks (the joint).

Fix: add a supplemental camera at the point flagged in that machine's install guide.

The feed shows a dirty or obstructed view

Likely cause: the lens is fouled by mud, dust, or debris.

Fix: clean the lens, and consider relocating the camera if the mounting point sits in a routine spray or mud path.

Coverage looked fine at install but shows red months later

Likely cause: vibration has shifted the mount over time.

Fix: re-torque the bracket, re-aim using the Camera Placement Tool as reference, and log the correction. Open Camera Placement Tool →

FAQ


Firmware & Software Downloads

The latest firmware, release notes, and update instructions.

Base Station OS / Perception Firmware

PLACEHOLDER: Current Version: vX.X.X, Release Date: YYYY-MM-DD
Size
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SHA-256
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Operator Tablet Application

PLACEHOLDER: Current Version: vX.X.X, APK download
Size
—
SHA-256
—

Release Notes & Changelog Archive

PLACEHOLDER
Size
—
SHA-256
—

Update instructions

Step-by-step firmware flashing diagram


Parts, RMA & Support

Ordering replacement hardware, processing a return, and reaching a person when the docs aren't enough. To send a part back, start an RMA request.

Hardware Replacement Ordering

PLACEHOLDER: (Form / Catalog Link)

Parts packaging guidelines graphic

RMA & Warranty Process

PLACEHOLDER: (Standard warranty duration, RMA procedure, return shipping criteria)

RMA return flow diagram

Opens a short form; ticketing intake not yet connected.

Support Dispatch Contact

Phone
PLACEHOLDER
Hours
PLACEHOLDER

Glossary of terms

The terms used across the System Overview and the Installation Guide.

Dozer Cam 1.0
The stereoscopic depth-sensing camera unit deployed around the equipment perimeter.
Base Station
An onboard edge computational unit that processes multi-camera visual data directly on the machine without cloud dependence.
FAKRA GMSL
Gigabit Multimedia Serial Link automotive-grade coaxial cables and keyed locking connectors used to transmit raw digital video from cameras to the Base Station. Referred to as a camera cable.

Diagrammatic callout of FAKRA connector locking tab

Tags
Fiducial markers acting as fixed optical targets on the equipment (blade, stick, chassis) that enable the AI to continuously track moving machinery components.
Firmware & Software Downloads
The repository of system software, operational binaries, and configuration assets deployed to the base station and tablet.